iXi Studios London (service provider) takes great pride in providing a professional and comprehensive service to all our clients in order to help them to achieve their imagery and media goals. As such, we ask all our clients to read, fully understand our short and fair terms & conditions prior to fees remittance and/or services being rendered.
DELIVERY LEAD TIMES
Images are delivered within approx. 3 weeks post client selection of proofs, with wedding images being delivered within 8 weeks. This may vary based on time of year and capacity; these estimates do not include bespoke express editing times, proofs or highlight images (which would be delivered prior to these time estimates). Lead time for keepsakes is up to 12 weeks from date of order. The client understands that he/she entrusts designing of keepsakes to the service provider. Wherever possible, the client will receive design proofs for viewing prior to keepsake production. All keepsake items are bespoke, un-alterable and non-refundable.
Shooting and editing style are at the discretion of the service provider. The client agrees that the service provider will not be held liable for any production problems beyond its control, e.g. bad weather, excessive travel impediments, accidents, poor acoustics/lighting, interference from persons present, etc. Where applicable, the client agrees to provide the service provider with desired audio for final video productions, prior to completion of the editing process, if desired. TO PRESERVE THE ACCURACY OF OUR BRAND STYLE, THE CLIENT UNDERSTANDS THAT iXi STUDIOS LONDON WILL ONLY RELEASE EDITED IMAGES AND FILMS. WE DO NOT RELEASE RAW STILLS FOOTAGE UNDER ANY CIRCUMSTANCE.
Any content resulting from this contract are property of the service provider and any altering of said content for public, internet or social media use by the client will be subject to copyright infringement. THE CLIENT UNDERSTANDS THAT iXi STUDIOS LONDON OPERATES AS PART OF A VISUAL INDUSTRY AND THUS, ANY CONTENT (PHOTOS, VIDEOS, DESIGNS, ETC.) RESULTING FROM THIS CONTRACT MAY SUBSEQUENTLY BE USED FOR PUBLICITY PURPOSES AT THE SERVICE PROVIDER’S DISCRETION ON ANY PLATFORM (INCLUDING SOCIAL MEDIA AND WEBSITE); THIS EXCLUDES ANY CONTENT THAT NEGATES RELIGIOUS OR SAFEGUARDING PARAMETERS. THE SERVICE PROVIDER MAY REPRODUCE, PUBLISH OR EXHIBIT CONTENT AS SAMPLES OF WORK, CONSISTENT WITH THE HIGHEST STANDARDS OF TASTE AND JUDGEMENT, AT ITS DISCRETION. The client agrees to hold the service provider harmless against any and all claims arising from published images.
EXCLUSIVITY OF COVERAGE
The client agrees that the service provider will be the sole professional media provider for this event or shoot, and will have priority over any other photographer or videographer, specifically with regards to cameras and equipment positions. The service provider will not accept any responsibility for any important moments that may be missed due to guest interference, especially with Weddings and Events.
The client agrees to make payments specified in the time required without prejudice, to be paid in full PRIOR TO services being rendered via BACS transfer or card payment machine. Minimum payment is a non-refundable date reservation fee of £50, guaranteeing the client’s required shoot dates. Late payments may result in said dates being released. The client understands that (s)he will not receive any final imagery or other digital property until all fees have been remitted. The client hereby agrees to the negotiated terms without edition, as agreed between the client and service provider. ANY CHANGES MADE POST-CONTRACT ARE SUBJECT TO ADDITIONAL CHARGES (E.G. ADDITIONAL HOURS OR SERVICES) AT THE SERVICE PROVIDER’S DISCRETION.
The client agrees that un-altered content may be used for digital sharing as wished, provided the shared content bears a watermark and/or appropriately credits the service provider as @ixistudios where possible. By doing so, our loyal customers are helping to promote our service which we appreciate.
The client confirms (s)he has read and understood all the terms & conditions contained herein and that subsequent payment of fees indicates an approval of said terms & conditions, thereby entering the client into a binding contract with the service provider. The client agrees that the service provider assumes no responsibility for any ‘misunderstandings’ that may arise after this time. ANY AFTER-SALES QUERIES MUST BE RAISED WITHIN 14 DAYS OF DELIVERY OF FINAL CONTENT; iXi Studios London are unable to entertain any issues arising after this time. At no point shall the service provider, under any circumstances, entertain or tolerate any form of harassment. Abuse of staff in any form will not be tolerated and will result in IMMEDIATE termination of services. Terms and conditions subject to change without notice. All sales are final.
I, the client, hereby confirm that I have read and understood the above terms and conditions, and wish to proceed with services as intended. I UNDERSTAND THAT BY RENDERING PAYMENT FOR SAID SERVICES, I AM PROVIDING MY E-SIGNATURE TO THIS CONTRACT AND CONFIRMING MY APPROVAL. I am within my rights to ask for any clarification PRIOR TO signing of this contract, however will not hold the service provider responsible for any alleged misunderstandings after this document has been signed and approved.
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